IT Support Specialist II
2.
1 Bakersfield, CA Bakersfield, CA Full-time Full-time $20 - $30 an hour $20 - $30 an hour Who We Are Are you interested in working for an organization whose mission it is to enable frail, underserved, and multicultural senior communities to live independently at home and in their communities, for as long as possible? Fresno Program of All-Inclusive Care for the Elderly (PACE) is dedicated to providing its participants with comprehensive health and social supports that are proven to effectively manage chronic conditions and to reduce the risk for premature institutionalization.
PACE staff are leaders in the aging in place industry and we have had the honor of serving Fresno, Bakersfield and Orange County seniors and their families/caregivers.
JOB
Summary:
Under the supervision of the IT Manager, the IT Support Specialist II will be responsible with assisting in the direction of activities that provide support to the Innovative Integrated Health mainframe computer environment.
The IT Support Specialist II will work within general methods and procedures, exercises considerable independent judgment to select the proper course of action, and is required to ensure conformance with established guidelines, methods, procedures, and policies related to the information technology program area and healthcare.
TRAVEL:
There may be some travel to clinics in the surrounding area depending upon the location(s) of providers.
ESSENTIAL JOB FUNCTIONS:
Serve as the second level technical support.
Resolves escalated issues from first level technical support.
Handles computer break fixes and configuration issues.
Guides employees and members on troubleshooting.
Solve technical issues by remote diagnosis on the phone or via internet online support in a timely manner.
Monitors mainframe system processing activities by observing console peripherals, input and output, to ensure throughput of data Maintains the mainframe computer system operating schedules; analyzes computer system load and operating problems to utilize equipment and personnel effectively.
Assists with coordinating the mainframe activities of data processing operations with programming, systems analysis, and with users.
Checks mainframe computer system malfunctions with the operators and uses a more extensive knowledge of computer operations in diagnosing and restarting the system.
Support the Helpdesk trouble calls and the diagnosis of equipment problems.
Diagnose and assess, the building of cables, and the replacement of boards and components to identify or remedy failures Monitor performance of all functions required to prepare and install microcomputers and related equipment including connections to the data communications network.
Coordinates sending out equipment for repair.
May occasionally perform any task assigned to subordinate staff, consistent with any licensing or certification requirements.
Knowledge of advanced concepts and basic operating principles of data communications and information systems hardware and software.
Attend and participate in staff meetings, in-services, projects, and committees as assigned.
Adhere to and support the center's practices, procedures, and policies including assigned break times and attendance.
Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
Be flexible in schedule of hours worked.
May require use of personal vehicle WORK ENVIRONMENT:
This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Requirements EDUCATION AND CERTIFICATION Bachelor's Degree preferred Is medically cleared for communicable diseases and has all immunizations up-to-date before engaging in direct participant contact.
REQUIRED
Qualifications:
7
years of experience within the field of Information Technology Ability to present information in one-on-one and group settings Ability to communicate information in a professional and confident manner Demonstrated ability in critical thinking, self-initiative, and self-direction Ability to conduct training and informational sessions to all staff Ability to communicate effectively.
Job Type:
Full-time Pay:
$20.
00 - $30.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Paid time off Referral program Vision insurance Schedule:
8 hour shift Monday to Friday People with a criminal record are encouraged to apply Education:
High school or equivalent (Preferred)
Experience:
Information Technology:
7 years (Preferred) Work Location:
In person Serve as the second level technical support.
Resolves escalated issues from first level technical support.
Handles computer break fixes and configuration issues.
Guides employees and members on troubleshooting.
Solve technical issues by remote diagnosis on the phone or via internet online support in a timely manner.
Monitors mainframe system processing activities by observing console peripherals, input and output, to ensure throughput of data Maintains the mainframe computer system operating schedules; analyzes computer system load and operating problems to utilize equipment and personnel effectively.
Assists with coordinating the mainframe activities of data processing operations with programming, systems analysis, and with users.
Checks mainframe computer system malfunctions with the operators and uses a more extensive knowledge of computer operations in diagnosing and restarting the system.
Support the Helpdesk trouble calls and the diagnosis of equipment problems.
Diagnose and assess, the building of cables, and the replacement of boards and components to identify or remedy failures Monitor performance of all functions required to prepare and install microcomputers and related equipment including connections to the data communications network.
Coordinates sending out equipment for repair.
May occasionally perform any task assigned to subordinate staff, consistent with any licensing or certification requirements.
Knowledge of advanced concepts and basic operating principles of data communications and information systems hardware and software.
Attend and participate in staff meetings, in-services, projects, and committees as assigned.
Adhere to and support the center's practices, procedures, and policies including assigned break times and attendance.
Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
Be flexible in schedule of hours worked.
May require use of personal vehicle This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Bachelor's Degree preferred Is medically cleared for communicable diseases and has all immunizations up-to-date before engaging in direct participant contact.
7
years of experience within the field of Information Technology Ability to present information in one-on-one and group settings Ability to communicate information in a professional and confident manner Demonstrated ability in critical thinking, self-initiative, and self-direction Ability to conduct training and informational sessions to all staff Ability to communicate effectively.
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Paid time off Referral program Vision insurance 8 hour shift Monday to Friday High school or equivalent (Preferred) Information Technology:
7 years (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
1 Bakersfield, CA Bakersfield, CA Full-time Full-time $20 - $30 an hour $20 - $30 an hour Who We Are Are you interested in working for an organization whose mission it is to enable frail, underserved, and multicultural senior communities to live independently at home and in their communities, for as long as possible? Fresno Program of All-Inclusive Care for the Elderly (PACE) is dedicated to providing its participants with comprehensive health and social supports that are proven to effectively manage chronic conditions and to reduce the risk for premature institutionalization.
PACE staff are leaders in the aging in place industry and we have had the honor of serving Fresno, Bakersfield and Orange County seniors and their families/caregivers.
JOB
Summary:
Under the supervision of the IT Manager, the IT Support Specialist II will be responsible with assisting in the direction of activities that provide support to the Innovative Integrated Health mainframe computer environment.
The IT Support Specialist II will work within general methods and procedures, exercises considerable independent judgment to select the proper course of action, and is required to ensure conformance with established guidelines, methods, procedures, and policies related to the information technology program area and healthcare.
TRAVEL:
There may be some travel to clinics in the surrounding area depending upon the location(s) of providers.
ESSENTIAL JOB FUNCTIONS:
Serve as the second level technical support.
Resolves escalated issues from first level technical support.
Handles computer break fixes and configuration issues.
Guides employees and members on troubleshooting.
Solve technical issues by remote diagnosis on the phone or via internet online support in a timely manner.
Monitors mainframe system processing activities by observing console peripherals, input and output, to ensure throughput of data Maintains the mainframe computer system operating schedules; analyzes computer system load and operating problems to utilize equipment and personnel effectively.
Assists with coordinating the mainframe activities of data processing operations with programming, systems analysis, and with users.
Checks mainframe computer system malfunctions with the operators and uses a more extensive knowledge of computer operations in diagnosing and restarting the system.
Support the Helpdesk trouble calls and the diagnosis of equipment problems.
Diagnose and assess, the building of cables, and the replacement of boards and components to identify or remedy failures Monitor performance of all functions required to prepare and install microcomputers and related equipment including connections to the data communications network.
Coordinates sending out equipment for repair.
May occasionally perform any task assigned to subordinate staff, consistent with any licensing or certification requirements.
Knowledge of advanced concepts and basic operating principles of data communications and information systems hardware and software.
Attend and participate in staff meetings, in-services, projects, and committees as assigned.
Adhere to and support the center's practices, procedures, and policies including assigned break times and attendance.
Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
Be flexible in schedule of hours worked.
May require use of personal vehicle WORK ENVIRONMENT:
This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Requirements EDUCATION AND CERTIFICATION Bachelor's Degree preferred Is medically cleared for communicable diseases and has all immunizations up-to-date before engaging in direct participant contact.
REQUIRED
Qualifications:
7
years of experience within the field of Information Technology Ability to present information in one-on-one and group settings Ability to communicate information in a professional and confident manner Demonstrated ability in critical thinking, self-initiative, and self-direction Ability to conduct training and informational sessions to all staff Ability to communicate effectively.
Job Type:
Full-time Pay:
$20.
00 - $30.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Paid time off Referral program Vision insurance Schedule:
8 hour shift Monday to Friday People with a criminal record are encouraged to apply Education:
High school or equivalent (Preferred)
Experience:
Information Technology:
7 years (Preferred) Work Location:
In person Serve as the second level technical support.
Resolves escalated issues from first level technical support.
Handles computer break fixes and configuration issues.
Guides employees and members on troubleshooting.
Solve technical issues by remote diagnosis on the phone or via internet online support in a timely manner.
Monitors mainframe system processing activities by observing console peripherals, input and output, to ensure throughput of data Maintains the mainframe computer system operating schedules; analyzes computer system load and operating problems to utilize equipment and personnel effectively.
Assists with coordinating the mainframe activities of data processing operations with programming, systems analysis, and with users.
Checks mainframe computer system malfunctions with the operators and uses a more extensive knowledge of computer operations in diagnosing and restarting the system.
Support the Helpdesk trouble calls and the diagnosis of equipment problems.
Diagnose and assess, the building of cables, and the replacement of boards and components to identify or remedy failures Monitor performance of all functions required to prepare and install microcomputers and related equipment including connections to the data communications network.
Coordinates sending out equipment for repair.
May occasionally perform any task assigned to subordinate staff, consistent with any licensing or certification requirements.
Knowledge of advanced concepts and basic operating principles of data communications and information systems hardware and software.
Attend and participate in staff meetings, in-services, projects, and committees as assigned.
Adhere to and support the center's practices, procedures, and policies including assigned break times and attendance.
Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
Be flexible in schedule of hours worked.
May require use of personal vehicle This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Bachelor's Degree preferred Is medically cleared for communicable diseases and has all immunizations up-to-date before engaging in direct participant contact.
7
years of experience within the field of Information Technology Ability to present information in one-on-one and group settings Ability to communicate information in a professional and confident manner Demonstrated ability in critical thinking, self-initiative, and self-direction Ability to conduct training and informational sessions to all staff Ability to communicate effectively.
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Paid time off Referral program Vision insurance 8 hour shift Monday to Friday High school or equivalent (Preferred) Information Technology:
7 years (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
