Cloud Computing - IaaS Provider LF Pro Helpdesk Staff - Telecommute

Position: Partner Support Associate Position Overview: Position: Partner Support Associate Shift: 9:30am-6:30pm Central On-Call: Participation in rotating on-call evening and weekend scheduling with rest of team Start Date: October 7th, 2013 (full time) Salary: Negotiable based on skillset Required Skills: ⢠Ability to learn and utilize a CRM (Salesforce) for case management ⢠A good understanding of network security ⢠Ability to clearly write and document case-related content ⢠Multi-tasking and cross-training capacities Preferred skills: ⢠VCP ⢠MCSE Responsibilities: ⢠Leverage existing support resources and documentation to respond to customer issues ⢠Troubleshoot Partner VM and networking issues ⢠Escalate cases as needed to appropriate team depending on issue ⢠Manage customer device package tracking in CRM cases and with datacenter staff ⢠Datacenter hardware install and cabling Technical Skill-set Development: ⢠VMware Performance monitoring & analyst

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